Payments

Coverage Payment Options

  • Did you know that you can pay your IdealCare by Sendero Health Plans premium payment a few different ways?
    See your payment options below:

  • Make Payments with a Credit Card or Check by clicking here.

  • Pay by Phone by Calling our Interactive Voice Response (IVR) system at
    1-877-817-4636.

  • Pay by Mail
    IdealCare by Sendero Health Plans
    P.O. Box 842773
    Dallas, TX 75284-2773

If you have a question or need help making your coverage payment call 1-844-800-4693.

Missed Payments

  • If you miss a monthly premium payment
    IdealCare could end your coverage if you fall behind on your monthly premiums. But before IdealCare ends your coverage, you have a short period of time to pay called a "grace period." The health insurance grace period is usually 90 days — if both of the following are true:

    ● You have a Marketplace plan and qualify for advance payments of the premium tax credit.
    ● You’ve already paid at least one full month's premium during the benefit year.

    Note: If you don’t qualify for a premium tax credit, your grace period is 1 month.
    If you reach the end of your grace period
    It's important to pay all outstanding insurance premiums during a grace period so IdealCare doesn't end your coverage. The 90-day health insurance grace period starts the first month you fail to pay, even if you make payments for following months. For example:

    ● You don't make your premium payment for May.
    ● You submit premium payments on time for June and July, but still haven’t paid for May.
    ● Your grace period ends July 31 (90 days from May 1).
    ● If you haven't paid your May premium by July 31 you lose coverage retroactive to the last day of May.

    The 1 month health insurance grace period starts the first day of the month that premium is not paid. For example:

    ● If May payment was not received by May 1st, you are considered in Grace Period.
    ● May payment must be paid no later than the end of the month; May 31st.
    ● If entire premium amount for May is not paid by May 31st, your account will be terminated for non-payment.
    ● Account termination date will be April 30th.