Coverage Payment Options
- Did you know that you can pay your IdealCare by Sendero Health Plans premium payment a few different ways?
See your payment options below:
Make Payments with a Credit Card or Check by clicking
here.
Pay by Phone by Calling our Interactive Voice Response (IVR) system at 1-877-817-4636.
Pay by Mail
IdealCare by Sendero Health Plans
P.O. Box 842773
Dallas, TX 75284-2773
If you have a question or need help making your coverage payment call 1-844-800-4693.
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Missed Payments
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If you miss a monthly premium payment
IdealCare could end your coverage if you fall behind on your monthly premiums. But before IdealCare ends your coverage,
you have a short period of time to pay called a "grace period." The health insurance grace period is usually 90 days — if both of the following are true:
● | | You have a Marketplace plan and qualify for advance payments of the premium tax credit. |
● | | You’ve already paid at least one full month's premium during the benefit year. |
Note: If you don’t qualify for a premium tax credit, your grace period is 1 month.
If you reach the end of your grace period
It's important to pay all outstanding insurance premiums during a grace period so IdealCare doesn't end your coverage. The 90-day health insurance grace
period starts the first month you fail to pay, even if you make payments for following months. For example:
● | | You don't make your premium payment for May. |
● | | You submit premium payments on time for June and July, but still haven’t paid for May. |
● | | Your grace period ends July 31 (90 days from May 1). |
● | | If you haven't paid your May premium by July 31 you lose coverage retroactive to the last day of May. |
The 1 month health insurance grace period starts the first day of the month that premium is not paid. For example:
● | | If May payment was not received by May 1st, you are considered in Grace Period. |
● | | May payment must be paid no later than the end of the month; May 31st. |
● | | If entire premium amount for May is not paid by May 31st, your account will be terminated for non-payment. |
● | | Account termination date will be April 30th. |
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