Coverage Payment Options


  • Did you know that you can pay your IdealCare by Sendero Health Plans premium payment a few different ways?
    See your payment options below:

  • Make Payments with a Credit Card or Check by clicking here.

  • Pay by Phone by Calling our Interactive Voice Response (IVR) system at
    1-877-817-4636.

  • Pay by Mail
    IdealCare by Sendero Health Plans
    P.O. Box 842773
    Dallas, TX 75284-2773

If you have a question or need help making your coverage payment call 1-844-800-4693.

Missed Payments


  • If you miss a monthly premium payment
    IdealCare could end your coverage if you fall behind on your monthly premiums. But before IdealCare ends your coverage, you have a short period of time to pay called a "grace period." The health insurance grace period is usually 90 days — if both of the following are true:

     You have a Marketplace plan and qualify for advance payments of the premium tax credit.
     You’ve already paid at least one full month's premium during the benefit year.

    Note: If you don’t qualify for a premium tax credit, your grace period is 30 days.
    If you reach the end of your grace period
    It's important to pay all outstanding insurance premiums during a grace period so IdealCare doesn't end your coverage. The 90-day health insurance grace period starts the first month you fail to pay, even if you make payments for following months. For example:

     You don't make your premium payment for May.
     You submit premium payments on time for June and July, but still haven’t paid for May.
     Your grace period ends July 31 (90 days from May 1).
     If you haven't paid your May premium by July 31 you lose coverage retroactive to the last day of May.

    The 30-day health insurance grace period starts the first day of the month that premium is not paid. For example:

     If May payment was not received by May 1st, you are considered in Grace Period.
     May payment must be paid no later than May 30th.
     If entire premium amount for May is not paid by May 30th, account will be terminated for non-payment.
     Account termination date will be April 30th.