Coronavirus refers to a family of viruses. Under microscopes, these viruses appear round like the sun, with a surrounding bright ring, just like the sun’s outer layer which is called the “corona” — hence the name. Some coronaviruses are mild, for example the virus that causes the common cold. Other Coronaviruses — such as the one that has caused the recent outbreak in Wuhan, China — can be very dangerous, and even deadly.

The primary symptoms include fever, dry cough and shortness of breath. Other symptoms may include sore throat, feeling tired and achy. These symptoms are similar to those of the flu, which is caused by influenza virus. People with underlying health issues are more likely to experience serious symptoms from the flu and from this Coronavirus.

Frequent handwashing and avoiding close contact with people suffering from respiratory infections, are important to prevent this and other viruses from spreading. Scientists are working overtime to develop a vaccine for the virus, but we’re told that any kind of breakthrough is still weeks, if not months, away. However, staying up to date on other vaccinations that are available, including the flu shot, will help support your overall health.

Because this is a viral outbreak, antibiotics won’t help. Treatment is supportive, such as helping patients breathe and stay hydrated. Although severe and fatal illness has been reported in some patients, many more have milder symptoms and have recovered fully without hospitalization.

• Centers for Disease Control
• Johns Hopkins

Yes, Sendero provides coverage for testing with an In-Network provider and laboratory, and is not requiring member copays or cost sharing for tests and test kits.

No prior authorization is required for testing.

• We are encouraging our members to stay home if they feel ill.
• We recommend that they report their condition to their family doctor. Your doctor will refer you to the appropriate testing facility, if necessary.
• We recommend that they contact our Telemedicine Service which is available 24/7.
• You can also contact our Nurse Advice Line for guidance at 855-880-7019 24/7.
• We are also encouraging them to follow the health guidelines from the Centers for Disease Control.

• The most immediate care is available right now through your free telemedicine benefit.
• This service is available 24 hours a day, 7 days a week.
• The vast majority of people who have tested positive are successfully treated without a hospital or face-to-face visit with a doctor.
• If you experience any shortness of breath, or other COVID-19 symptoms contact your Primary Care Physician (PCP) or log in to your telemedicine account immediately.
• A telemedicine consultation provides more than enough information for the physician to help determine the best course of care for you.
• Remember, there is never a cost to you for telemedicine consultations. Ever.
• To activate or access your free telemedicine account click here or call our Customer Support line for assistance at 1-844-800-4693. Our business hours are 8AM – 5PM, Monday – Friday.

• If a doctor or the Nurse Advice Line or Telemedicine Service recommend that you should be tested they should have provided directions on where you should go to be tested.
• Sendero does not require copays or cost-sharing for COVID-19 testing with an In-Network provider and laboratory.

• Sendero is waiving all member costs for treatment of COVID-19 with in-network providers and laboratories.
• If a doctor identified you as a person who needs treatment he or she will coordinate your care.

• Wash your hands with soap and water for at least 20 seconds.
• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.