COVID-19 and the Flu Season
With the start of the flu season and the ongoing COVID-19 pandemic Sendero Health Plans created an educational guidebook to help you better understand any symptoms you are experiencing – from the flu or COVID-19 to allergies and the common cold. The guidebook is in English and Spanish and provides infographics and material from Centers for Disease Control and Prevention including information on getting flu vaccinations, free mental health resources in the Central Texas area.
Equity Gaps in COVID-19 Vaccine Uptake Webinar, March 10, 2021
The Sendero Research team presented findings of a survey to members to better understand factors that influence whether a person obtains the COVID-19 vaccine when it is available. The presentation was followed by a community conversation in which equity gaps in COVID-19 vaccine uptake were discussed along with opportunities and actions to increase vaccinations among communities of color. Speakers in attendance were John Litaker, PhD., Sendero Health Plans; Cynthia Valadez, LULAC, Central Health Board of Managers; Stephanie Hayden-Howard, LMSW, Director, Austin Public Health; and Mary Carol Jennings, MD, MPH, Chief Medical Officer, Sendero Health Plans.
Sendero is closely monitoring COVID-19, known as the Coronavirus. Our top priority is the safety of our customers, employees and partners. Below is some information about the virus, including helpful links and a few questions and answers to keep you up-to-date and informed.
Please note that the content below is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition.
Coronavirus refers to a family of viruses. Under microscopes, these viruses appear round like the sun, with a surrounding bright ring, just like the sun’s outer layer which is called the “corona” -- hence the name. Some coronaviruses are mild, for example the virus that causes the common cold. Other Coronaviruses -- such as the one that has caused the recent outbreak in Wuhan, China -- can be very dangerous, and even deadly.
The primary symptoms include fever, dry cough and shortness of breath. Other symptoms may include sore throat, feeling tired and achy. These symptoms are similar to those of the flu, which is caused by influenza virus. People with underlying health issues are more likely to experience serious symptoms from the flu and from this Coronavirus.
Frequent handwashing and avoiding close contact with people suffering from respiratory infections, are important to prevent this and other viruses from spreading. Scientists are working overtime to develop a vaccine for the virus, but we’re told that any kind of breakthrough is still weeks, if not months, away. However, staying up to date on other vaccinations that are available, including the flu shot, will help support your overall health.
Because this is a viral outbreak, antibiotics won’t help. Treatment is supportive, such as helping patients breathe and stay hydrated. Although severe and fatal illness has been reported in some patients, many more have milder symptoms and have recovered fully without hospitalization.
Yes, Sendero provides coverage for testing with an In-Network provider and laboratory, and is not requiring member copays or cost sharing for tests and test kits.
No prior authorization is required for testing.
We recommend that you follow the guidelines from the Centers for Disease Control to prevent spread of the virus. You can read the full guidelines here, which include the following:
Reduce Stress on Yourself and Others
The Coronavirus outbreak has been stressful for all of us. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children.
But there are ways to cope with stress that will make you, the people you care about, and your community stronger.
If you would like to learn more or know someone
who does, please call our Crisis Line at 1-855-765-9696 at any time day or night. The U.S. Centers for Disease Control and Prevention also has information on taking
care of your emotional health. Click here for details.
Finally, as always please do not hesitate to call us with any and all of your concerns. We are all in this together and we will help any way we can.