What we treat

We advise, diagnose, or treat urgent care symptoms. Conditions including cold, flu, seasonal allergies and cough are among the most common reasons that patients seek urgent care. In most cases, they can be diagnosed and treated effectively via telemedicine.

various images of doctors and patients using the NormanMD app

Urgent care needs

COVID-19 and flu symptoms
Urgent care needs like rash, pink eye, cuts, sprains, nausea and diarrhea
Emergency situations like concussion or broken bone to determine if the ER is the best choice

We advise, diagnose, or treat urgent care symptoms

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In a true emergency or life-threatening situation call 911 immediately.

Common urgent care situations:

"Do I need to go to the ER or Urgent Care for this?"
"Does this need stitches?"
"Can I take these two medicines together?"
"What over-the counter medicine would you recommend?"
"Can this wait for my next PCP appointment?"
"What can I do to prevent altitude sickness/motion sickness?"

NormanMD doctors help by
diagnosing, treating, and advising about:

Skin rashes and infections
Pink eye
Cough
Sore throat
Cold and flu symptoms
Insect bites and stings
Earaches and swimmer's ear
Seasonal allergies
Sinus infections
Cold sores/fever blisters
Shingles
Acne
Yeast infections
Gout
Dental infections
Constipation
Nausea and diarrhea
Minor back and shoulder pain
Minor injuries, sprains, and strains
Minor trauma, burns or lacerations
Headaches
Uncomplicated urinary tract infections in females
And much more

Emergency situations

Common emergency situations:

"My chest hurts."
"I'm feeling short of breath."
"I think my husband broke his arm."
"Should I go to the ER for stitches?"
"My child hit her head and was briefly unconscious, what should we do?"

NormanMD doctors help...

determine the best place to get the care you need.
decide if you should be evaluated in person.

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Prescriptions and lab testing for illness, infections, and rashes

Sinus infection
Skin rash or itchiness
Strep throat symptoms
UTI symptoms
Missed period or suspected pregnancy

We determine if you need an antibiotic, antiviral, or antifungal prescription or lab testing

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Common prescription situations:

"Do I have a sinus infection?"
"What do I do if my spouse tested positive for COVID or flu?"
"Could this be ringworm?"

NormanMD doctors can prescribe medications if:

They have enough information via telemedicine to accurately diagnose an infection.
The potential benefits outweigh the risks and potential side-effects.
Lab testing confirms the presence of an infection.

NormanMD doctors will recommend alternatives if:

They are unable to responsibly diagnose or treat you or your child's condition via telemedicine.

The American Academy of Pediatrics (AAP) strongly discourages prescribing antibiotics for sore throats, urinary symptoms, or earaches in children without first obtaining diagnostic testing or directly visualizing the ear canal and ear drum.

Lab testing

Common lab test situations:

"I need a pregnancy test."
"I saw blood in my urine."
"I think I may have Covid."

NormanMD doctors can:

Order lab tests in the Greater Austin Area for COVID-19, Influenza (flu), Strep Throat, UTI, pregnancy, anemia, and conditions affecting kidneys, liver, or your electrolytes.
Refer you to your physician outside of the Austin area.

NormanMD doctors will recommend alternatives if:

Lab testing is needed to monitor chronic issues like diabetes, high cholesterol, or prolonged medication use.

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Refills, referrals, chronic conditions, vaccines

Medication refills if/as appropriate
Managing chronic conditions like asthma, diabetes, high blood pressure
Referral to a specialist
Triage and referrals for mental health care
Prescribe vaccines for adults when appropriate

We measure risk and urgency to determine treatment or referral to your primary care doctor

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Common medication refill situations:

"I have run out of my migraine medicine."
"I recently moved out of my area and I need refills of my blood pressure medicines."

NormanMD doctors can:

Refill various medicines on a case-by-case basis, while considering risks, benefits, side effects, and need for monitoring.
Provide a short term "bridge" refill to allow you time to see your doctor or establish with a new doctor.

NormanMD doctors will recommend alternatives because:

It's more appropriate and quicker to request a refill through your pharmacy or primary care physician (PCP).
It's required for you to be seen in person by a physician to ensure that the benefit of refilling your medicine outweighs the risk to you.
The medication you are requesting is a scheduled/controlled substance. See controlled substances for more information.

Referrals

Common referral situations:

"I need to get a referral to a specialist."

NormanMD doctors can:

Refer you to a specialist on a case-by-case basis, particularly if you don't have a primary care physician (PCP).

NormanMD doctors will recommend alternatives because:

You have a regular PCP or even an assigned PCP by your insurance plan
Your health plan requires a referral from your PCP of record

Mental health

Common mental health situations:

"I'm having a flare-up of my depression and anxiety symptoms."

NormanMD doctors can:

Help guide you on finding the mental health care you are seeking
Refer you to mental health providers
Refill medicines on a case-by-case basis, while considering risks, benefits, side effects, and need for monitoring

NormanMD doctors will recommend alternatives because:

One of the best predictors of a good outcome in mental health is the caregiver-patient relationship and there is not that level of familiarity with the NormanMD physicians.
Many mental health medicines require close monitoring for side effects, response, and some for habit-forming potential.
Mental health medicines often require multiple dosage adjustments to find the right dose, which makes continuity of care very important.

Managing chronic conditions

Common chronic condition situations:

"I have diabetes and my sugars have been high."
"I have high blood pressure and my dentist said my blood pressure was concerning yesterday."
"I'm getting side effects from my cholesterol medication."
"I need to change my form of birth control."

NormanMD doctors can:

Help you manage your chronic condition until you can see the doctor who usually treats you.
Help you decide the best way to obtain the care you need.

NormanMD doctors will recommend alternatives because:

Your condition requires that you see the doctor who usually treats you.
Your condition requires you to be seen in-person by a physician.

Vaccines

Common vaccine situations:

"I’d like to get a flu shot."

NormanMD doctors can:

Prescribe vaccines for adults when appropriate.

NormanMD doctors will:

Direct your child to his/her primary care provider for vaccine requests.

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Controlled substances

NormanMD doctors do not prescribe or refill controlled substances like Xanax, Vicodin, or Adderall

We refer you to your prescribing physician

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